Neil Gaiman’s commencement speech to the graduates of the University of the Arts in Philadelphia, embedded above, is, much like his books, charming, enjoyable, and full of lots of legitimately good insight. Listen to the whole thing if you’ve got the time, but if not, at least read the best part, transcribed below. (In the clip, the below quote begins at 14:06.)

You get work however you get work. But people keep working, in a freelance world — and more and more of today’s world is freelance — because their work is good, and because they’re easy to get along with, and because they deliver the work on time. And you don’t even need all three. Two out of three is fine. People will tolerate how unpleasant you are if your work is good and you deliver it on time. People will forgive the lateness of your work if it’s good and they like you. And you don’t have to be as good as everyone else if you’re on time and it’s always a pleasure to hear from you.